A Guide to Negative Feedback Responses. Always respond to a negative social media post publicly. By Hiral Rana. 7.Get additional help. You don’t like to get negative reviews on social media channels but unless you are extremely perfect regarding everything in your business, it will continue to happen. If you only have positive ones then kudos to you, though everybody should expect a negative one from time to time. We all know a toxic person; it could be your aunt or some idiot in your class who always likes to point out the negative. Better for people to see your constructive response to the negative comment than get buried in messages accusing you of curating out all the negative social media comments. It can end up rubbing some customers the wrong way which can lead to negative comments on social media. Share. When it comes to social media, not responding to negative comments is akin to a slap in the face to the person who left it. Let’s face it, you can’t avoid negative comments on social media as much as you would like to. Overseeing profiles across several platforms with a multitude of followers can leave you with pleasant as well as bitter experiences. A negative comment on social media is much different than a negative email or private message. Some guides recommend asking posters to remove their comments after you’ve solved the situation. While most followers are kind with their words, a few can be hard-nosed. Here are four ways to respond to negative comments on social media: 1. Take a look below. One of the worst things you can do is ignore the comment entirely! This isn’t your personal Facebook, Instagram, or Twitter profile. Social media management can be a tough nut to crack. Most social media management software can greatly streamline this workflow, as you can respond across all channels from within one dashboard. Always. Especially if you have to deal with negative comments. All businesses make mistakes on some issue or the other. These clever comebacks will let them know that you know that you are not interested in hearing their nasty comments. Negative social media contact isn’t something you can erase. How to Respond Negative Social Media Comments by Trolls Positively. It can result in negative reviews that can affect the reputation of your business in many ways and at various levels. Here are some great comebacks for the individual who is always giving you unsolicited advice, and making negative remarks. [Tweet “88% of online shoppers incorporate reviews into their purchase decision.”] Responding to comments on social media can be a real pain sometimes. They sit there for all to see, allowing others to question your brand or make judgements about your business. Whether it's a bad review or a negative post by a follower, companies need to be on guard. Respond quickly and professionally with genuine interest. Always respond. Negative comments create an eyesore on our page, photo or post. At times some events and incidents unfold and spin out of control. So, here are some tips on responding to negative social media comments in the best possible way. With more difficult comments, provide contact information and encourage the user to move the conversation offline. Generally speaking, however, there’s no real harm in leaving resolved issues on your profile, if anything this shows your willingness to … If you have a large, active audience that mentions you often but you don't have a dedicated social media person on staff, consider setting up a service like Mention which alerts you to what people are saying about your organization online for a nominal monthly fee. Luckily, we’ve put together a short guide on how to respond to negative comments on your social media channels.
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